Needed: Visibility Into Process Bottlenecks

Before Whizible™ -- Steve, CIO of California Mutual, comments, “Some initiatives take 7 months to complete, though they were originally estimated to take just over 2 months. Though I can imagine a tight zone in the middle of our processes, I have no visibility to take control.” Managers add, “Most of our time is spent on fire fighting and responding to customer queries which are hot for that day. So some strategic projects sit in our hands for quite some time until we can look at them. How can I tell the managers who need my services that my hands are already full?”

“The main cause for our bottlenecks is overburdening a department or function with activities and tasks without knowing what they’re already committed to do."

After Whizible™ -- Whizible enables executives to set the normal time allocated for clearing each stage. For example, the Accounting department can take 7 days to process each invoice. If the number of days taken for a particular initiative to clear a stage exceeds the allocated duration, that stage is shown as red in color.

By this flag, any executive or initiative originator can see where the bottleneck is and take appropriate action to clear it.