To reduce issue resolution time and improve profitability.
Direction Software Solutions (DSS) is an IT Consulting Company offering E-Business Consulting and other Bespoke Solutions on .Net, Java & Open source platforms, a Microsoft Gold Partner practising Microsoft Dynamics NAV & CRM and also offering Business Intelligence and Mobility Solutions.
DSS has a client base of more than 100 spread across more than 10 countries. They offer IT services and ITES – software development, testing, support, infrastructure maintenance, using diverse technologies and different business models.
Direction Software Solutions (DSS) improved their project portfolio performance and profitability by implementing enterprise software Whizible.
DSS offers many services across segments of the information technology industry such as cloud-based solutions, an overseas development center for SME customers, BPO services, outsourced support & maintenance, application support & maintenance, software development and testing using various technologies.
DSS was using Whizible to manage their project portfolio and also the Customer Service Desk or Helpdesk, but most of their customers were using JIRA Helpdesk to raise and track their service requests.
DSS was keen on tracking and managing the support, implementation, development and testing of all types of projects in one single system and did not want to change their helpdesk module. Whizible team offered the solution by offering to integrate JIRA helpdesk with Whizible customer service desk.
JIRA Integration with Whizible helped DSS to reduce customer issue resolution time and improve profitability.
DSS customer issue resolution became more efficient and the Whizible.
JIRA integration eliminated the need for duplication of efforts of DSS customer service team of rewriting the help tickets in Whizible improving the issue resolution time considerably.
This, thereby, improved profitability for DSS and their customers.
Whizible helped DSS:
Integrate JIRA helpdesk with Whizible Helpdesk
To reduce customer issue resolution time and
Improve profitability and
Eliminate the need to change the enterprise software, saving valuable project resources
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