Is the first point of contact for your customers running seamlessly?

Helpdesk software helps improve the efficiency and effectiveness of the customer issue resolution process and meet the quality and time commitment as agreed upon in the SLA.

A critical function for the IT services and engineering services companies, Helpdesk automation goes a long way in improving the net promoter score NPS of the customers and helps business growth

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Have You Observed Your Project Teams Facing These Challenges?

Are you able to get the helpdesk metrics to measure and monitor the performance of your customer support teams?

Are you using multiple tools such as online calendar reminders, sticky notes, emails, Excel sheets, tracker software to manage issue requests?

Have you automated your issue resolution workflows?

Are you able to track the quality of SLA issues resolved employee-wise?

Do your managers spend a lot of time for allocation and prioritization of the customer issue tickets among the support engineers?

Is your helpdesk software accessible to your customers?

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Browse through sample screens of Whizible project, resource, timesheet, helpdesk, Agile Scrum modules and dashboards.
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Why should you buy Whizible? Will it solve my pain points? How can I convince my manager to switch? Get answers now…
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Want to know who else is using Whizible? Are they happy with the product? Access our case studies and testimonials here.

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At Wurth IT India Pvt. Ltd., we were looking for an integrated enterprise management system which can cater to Resource management, Timesheets, Project Management, Service Desk, MIS reports for top management, etc.

Rahul Godbole

Wurth Information Technology Pvt.Ltd

Direction Software Solutions is one of the foremost partners for Microsoft Dynamics(NAV & CRM) Solutions in India.Additionally, Direction provides a spectrum of IT and ITES solutions to customers across the world.

Sanjay Gupta

Direction Software Solutions Chief Operating Officer